FAQ2025-10-01T13:12:21+00:00

 

FAQs

Here we answer some common questions about YAFWAY’s products and services. If you have a question that isn’t covered here, please don’t hesitate to contact us directly – we’re here to help!

Can YAFWAY deliver products outside of Qatar? Do you handle international shipping?2025-10-01T13:11:20+00:00

Yes. While we are based in Qatar, we have experience supplying products to clients in other countries as well, especially within the GCC region and the Middle East. We can coordinate international shipments and have a logistics network that handles export packaging, documentation, and freight forwarding. Whether you need a container of industrial parts shipped overseas or a small urgent air freight delivery, we will manage the process to get the products to you safely and efficiently. Just let us know your location and requirements, and we’ll take care of the rest. We are accustomed to dealing with customs requirements and international trade regulations, which means you can rely on us for a hassle-free delivery, wherever you are.

How do you ensure the quality and authenticity of the products you supply?2025-10-01T13:10:56+00:00

Quality is a cornerstone of YAFWAY’s business. We only source products from reputable manufacturers and authorized distributors. In many cases, we ourselves are the authorized distributor for the product in Qatar (for example, for certain brands of belts or equipment). This guarantees that you receive genuine, brand-new items with full manufacturer warranties. Moreover, we have internal quality control procedures: we inspect incoming goods, verify certifications, and can provide documentation such as conformity certificates or test results on request. If a product has an international standard or certification (like ISO, API, etc.), we make sure it meets those criteria. Our long-standing reputation in the market is built on trust – when you buy from YAFWAY, you can be confident in the authenticity and reliability of every item.

How can YAFWAY assist with tendering and procurement for large projects?2025-10-01T13:10:34+00:00

YAFWAY has a dedicated Tendering Services division that helps clients with the entire tender process. If you are bidding for a government or corporate contract, we can assist by preparing the required documentation, ensuring compliance with tender specifications, and sourcing all the necessary equipment or materials at competitive prices. We bring expertise in understanding tender requirements, having participated in many tenders ourselves. Additionally, if your bid is successful, we can then act as a procurement partner to fulfill the contract – obtaining the needed supplies and even managing logistics. Essentially, we can be your behind-the-scenes partner both in winning the tender and executing it successfully.

Does YAFWAY provide installation or maintenance services for the equipment it supplies?2025-10-01T13:10:14+00:00

Yes, we do in specific areas. For example, our Conveyor Systems division not only supplies conveyor equipment but also offers on-site installation, commissioning, and maintenance contracts to ensure the systems run optimally. We also provide technical support and guidance for all products we sell – if you purchase a motor or a pump from us, our engineers can advise on installation best practices and maintenance schedules. While we may not physically perform maintenance on every type of equipment (especially if it’s outside our scope), we are always here to support and connect you with the right service if needed. Our goal is to ensure the products you get from YAFWAY deliver value throughout their life cycle.

How can I request a quote or place an order with YAFWAY?2025-10-01T13:09:50+00:00

It’s simple – you can contact us via phone or email with your requirements, and our sales team will get back to you promptly with a quotation or further discussion. If you prefer, you can also use the Contact Us form on our website to submit an inquiry. Just provide details about the product or service you need, and we will respond typically within one business day. Once you approve our quote, we’ll arrange the next steps for payment and delivery. Our team is very responsive and will guide you through the process, making it easy to do business with us.

Which industries does YAFWAY serve?2025-10-01T12:58:29+00:00

We serve a broad spectrum of industries. Our primary clients come from sectors such as manufacturing (factories and production plants), oil & gas and petrochemicals, construction and infrastructure (including government projects and public sector organizations), logistics and transportation (like airport and port operations), and even agriculture/food processing (mills, farms). We are versatile and adapt to the needs of each industry, ensuring that we meet the specific standards and requirements of every sector we engage with.

What types of products does YAFWAY supply?2025-10-01T12:57:38+00:00

YAFWAY supplies a wide range of industrial products and components. This includes mechanical power transmission parts (such as belts, gearboxes, motors, bearings, chains, etc.), complete conveyor systems and conveyor parts, general industrial and maintenance supplies (tools, spare parts, consumables), as well as specialized equipment for oil & gas (valves, pipes, pumps, instrumentation devices). We also provide raw materials for composites like GFRC and GFRP (fibers, resins, additives). In short, if it’s needed to build, maintain, or operate industrial facilities, there’s a good chance we can provide it.

15+ Years of Experience in Trading & Services15+ Years of Experience in Trading & Services
Have more questions? Contact us anytime, and our team at YAFWAY will be happy to provide answers and assistance.
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